Privacy Policy

Effective Date: October 16, 2026

1. Introduction
Towers Processing Group LLC (“Towers,” “we,” “us,” or “our”) respects your privacy. This
policy describes how information is collected, used, shared, and protected through our
public website, towersprocessing.com. It does not replace privacy notices or contractual
requirements applicable to mortgage loan files handled for brokers or lenders.

2. Information We Collect
When you contact us, we may receive your name, business name, title, email address,
telephone number, and the content of your inquiry. Our website host and enabled website
services may also collect technical data such as IP address, browser and device details,
access logs, and cookie information.

3. How We Use Information
We use website information to respond to inquiries, communicate with prospective and
existing business clients, maintain and secure the website, manage business records, and
comply with applicable legal obligations.

4. Sharing Information
We do not sell personal information collected through our website. Information may be
shared with service providers supporting website hosting, communications, or business
operations, or disclosed where legally required or reasonably necessary to protect rights
and security.

5. Sensitive Borrower Information
Our public website is intended primarily for mortgage industry professionals. Do not
submit Social Security numbers, credit reports, tax returns, bank statements, identity
documents, or other sensitive borrower information through the public contact form or
ordinary email. When authorized to perform processing services, Towers uses separately
approved channels and procedures for borrower information.

6. Mortgage Processing Services and Consumer Privacy Requests

Towers Processing Group LLC provides third-party mortgage processing support to authorized mortgage brokers, loan officers, and lending professionals.

When performing services on behalf of a mortgage broker or lender, Towers may handle borrower personal and financial information solely as authorized and in accordance with applicable laws, contractual obligations, and security requirements.

The mortgage broker or lender generally maintains responsibility for its relationship with the borrower and for responding to applicable consumer privacy requests.

Borrowers seeking to access, correct, or request deletion of information associated with their mortgage application should generally contact their originating mortgage broker or lender directly.

If Towers receives a privacy request concerning information processed on behalf of a broker or lender, Towers will handle or refer the request as appropriate under applicable law and its contractual obligations.

This section does not limit any privacy rights that individuals may have under applicable law.

7. Security
We maintain safeguards appropriate to the information and systems involved, but no
website or electronic transmission can be guaranteed completely secure.

8. Retention
We retain website inquiries and related records for as long as reasonably needed for
legitimate business purposes and applicable legal obligations. Retention periods depend
on the information and circumstances.

9. Cookies and Website Services
Our website host may use technologies necessary for site operation and security. If
analytics, advertising pixels, or optional tracking tools are enabled, this section must be
updated to describe those tools and any legally required choices or notices.

10. Your Requests
You may contact us to request access to, correction of, or deletion of information
submitted through our website. We will consider requests in accordance with applicable
law and retention obligations.

11. External Links
Links to third-party websites are provided for convenience. Their content and privacy
practices are governed by their own policies.

12. Children
Our website is directed to business and professional audiences and is not intended for
children under 13. We do not knowingly solicit children's information through the
website.

13. Changes
We may revise this policy as our website or practices change. The updated version will be
posted here with a revised effective date.

14. Contact
Towers Processing Group LLC
info@towersprocessing.com
https://towersprocessing.com
Company NMLS ID: 2899626

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